If after 3 business days your funds have not been refunded, please send us an email at so we can review the situation with you. > What to do if you have accidentally sent through your bank account?īecause we do not support this flow, the funds that you sent to that IBAN should automatically be sent back to you after 3 business days. We do not support the ability to send money directly from your banking app. You must always start transactions from the Taptap Send app. This is NOT a viable way to send money through Taptap Send. Strong business development professional with a Master of Arts (MA) focused in Global Political Economy from University of Kassel. Skilled in Microsoft Word, Project Management, SQL, Microsoft Excel, and Strategic Planning. Sofort issue: sending directly via bank appĪfter you complete your first Sofort transaction you may see the ability to send directly from your banking app. A demonstrated history of working in civil service and public policy industry. Belgium and the Netherlands have similar payment methods that we may consider supporting in the future. We’re planning to enable SOFORT only for Germany at this time. Do not hesitate to review with your bank or to contact us if you have any questions on this. How long do refunds take with SOFORT/Klarna?īecause of the way the funds are captured from your bank, Sofort refunds can take a little longer to process - in some cases, up to 7-10 days. We recommend reaching out to your bank to find out why they declined a payment. Unfortunately, we won’t know why your payment was declined because the bank keeps that information. Why didn’t my SOFORT/Klarna payment go through? Please note that you cannot make that change from the "payment method menu at the moment but we plan on launching this as soon as possible. Nous gardons une partie des gains pour payer nos propres factures et vous bénéficiez du reste des gains. Select the "edit button" and you will be prompted in using the other payment method available. Chaque jour, Taptap Send met en commun tous les transferts pour négocier vigoureusement en votre nom afin dobtenir le meilleur taux de change possible - bien plus avantageux que celui que chaque client peut obtenir seul. Revenir à Taptap Send Envoyer une demande Connexion Recherche. When you are finalising your transfer - before the final validation button, you will see the mention "payment method" and an edit button on the right side. FAQ de Taptap Send Ouvrir/Fermer le menu de navigation. How to change the payment method: You can change this method in the screen of the payment and edit from there. The f irst time you are prompted to choose between SOFORT/Klarna or a bank card and the option you choose at this stage becomes your default payment method. You will receive a PIN (via phone or push notifications) that you will have to enter manually. Note that you will have to enter your IBAN and all information about your account in SOFORT/Klarna EACH time you transfer money.
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